Hosted Reviews texts every customer the second a job wraps. They tap a star. You get a 5-star Google review by lunch. No app. No login. No begging.
Mark a job done. Hosted Reviews handles the rest.
When a job ends, an SMS goes out signed by the techs who did the work ("Hey Sue! It's Alex & Jayden from Top Care") with a link to your branded review page. Timed to land while the work is still fresh — not days later when they've forgotten.
Happy customers go straight to Google. Anyone with a complaint gets a private feedback form first — so you fix the issue before it lands in public, not after.
If the first message doesn't get a click, a second goes out on a configurable delay. No spreadsheet, no reminders, no manual chasing.
Connect your Google Business Profile, send your first review request in under 5 minutes.
Built for the operator running 1–10 trucks, not the enterprise marketing team.
Every SMS link lands on a page with your logo and brand color — not a generic third-party form. We ask one simple question: did the service meet expectations? Yes goes straight to Google. Not quite goes to a private feedback form — so you fix the issue before it lands in public.
Drop a 15–30 second video on the positive-review screen — right before the customer taps through to Google. A face, a thank-you, a real ask. Auto-plays muted, customer taps to unmute. Paste a Cloudinary, YouTube, Facebook, or Vimeo URL.
Early data: adding a personal video to the funnel can lift completion rates by ~10%. We're A/B testing this on Top Care right now — we'll publish the real number when we have it.
We're glad you had a great experience. Please leave us a review:
Sometimes the tech doesn't have time to ask for a phone number. Sometimes the customer wants to think about it. A branded card left on the counter with a QR code and your Google review link gets you the review anyway — without another follow-up text.
QR-code focused, with your logo, brand color, and short Google review URL on the back. Available as a paid add-on — we print and ship them to you.
See who's actually driving reviews on your team — sent count, conversion rate, and reviews collected per tech. Healthy competition, no spreadsheets.
Four ready-to-use templates — casual & warm, gratitude angle, family-business angle, and direct ask. Each one shows live segment count so you know if you're sending one SMS or two before you save.
Tag the techs who did the job. Their names appear in the SMS signature ("Alex & Jayden from Top Care"), and the team gets credit on the leaderboard.
Reminders only fire during your business hours — no 9pm texts. A 14-day cooldown prevents accidentally double-texting the same customer when a tech requests a review on a re-visit.
The main play is your tech asking on the spot. But techs forget. CRM integration catches those — when the invoice goes out (typically a week post-job) and no review came in yet, the request fires automatically. Optional, off by default.
Start standalone. Bundle in postcards and lead attribution. Add a website and SEO stack when you're ready.
Business Bundle + Hosted Presence Base — an AI-built site on your own domain, with AI-assisted edits. For operators who don't have a website yet.
Site Bundle + city × service landing pages for the neighborhoods and services you actually want to rank for.
Reviews is the entry point. The full Hosted Stack turns each completed job into a review, a postcard, a tracked lead, and a piece of social content — automatically.
Direct-mail postcards to the neighbors of every job you finish. One workflow, one postcard size, $0.99/card on bundles.
Job-site photos turn into branded social posts. Your tech snaps the photo; AI writes the caption and stamps the logo.
Full attribution — UTM tracking, dynamic phone numbers, Google Ads + Meta closed-loop. Included free in every paid bundle.
$29/mo Starter. No trial gimmicks — if it doesn't earn its keep, cancel.
Find your Google Place ID and build a direct review link — no login, no signup. Part of the Hosted Reviews toolset, free forever.
Every Hosted Reviews account ships on a Twilio toll-free number with verified messaging. STOP and HELP keywords are handled at the carrier level, and every message is stamped with your business name. You're responsible for sending only to customers who've agreed to be texted (which, for review requests after a paid job, is the standard practice) — we handle the messaging infrastructure side.
Price and posture. The big enterprise review tools run $200–$400/mo and are built for sales teams at companies 10x the size of a typical local service. Hosted Reviews is $29 or $49, built by an owner-operator running a cleaning company. No pushy sales calls, no annual contract, no "talk to sales for pricing."
No. You can send a review request manually from the dashboard, paste in a list of customers, or hit the API if you want automation. CRM integration is on the roadmap but not required.
If you didn't enter a card, nothing — the account just stops sending. You can come back any time, add a card, and pick up where you left off. No expired-trial pressure tactics.
Yes. CSV import is built in. Bring in past customers, send a one-time campaign asking for reviews, and watch the backlog turn into a wave of fresh 5-stars.
About 10 minutes — paste your Google review link (or use our free generator), pick one of four SMS template tones, set your business hours, and send your first request. Carrier-side messaging setup runs in the background.
Funnel screening catches most of them before they reach Google, but it's not a guarantee. When one slips through, respond from the dashboard within 24 hours — that single behavior moves the needle on prospect trust more than the rating itself.
Yes. Every tech can have a login that lets them send the request "from" their name without seeing your business-wide settings. Customers reference the tech by name in reviews — and the team feels the recognition.
SMS only on V1. Email open rates run around 20% and review-request emails get filtered into promotions. SMS is at 95% open rate within an hour. We're keeping the product narrow until that channel is fully optimized.
The product works for any local service business that finishes a job and wants a review — HVAC, landscaping, pest control, roofing, plumbing, you name it. The four built-in SMS templates are tone-based, not industry-specific, so they work across any service vertical. You're also free to write your own.
Start the 14-day free trial. No credit card. Cancel any time. The first review request goes out in under 10 minutes.