SMS Review Requests
Templates, timing, and compliance for getting 5-star Google reviews via text message. Service-by-service playbooks tested at Top Care Cleaning.
Tech-Attributed Reviews and Multi-Tech Jobs: How to Credit the Right Technician
In Hosted Reviews, each review request is tied to the technician who triggered it — so when a review comes in, the dashboard shows which tech earned it. For…
A/B Testing Review Request Copy: What to Test and What Top Care's Data Shows
Test one variable at a time — start with message length (short vs long), then personalization (tech name vs no tech name), then timing. As of 2026-05-04, Top…
Reminder Cadence for Review Requests: How Many Follow-Ups, How Far Apart
Send one reminder, 3–5 days after the first request, if the customer has not clicked the review link. At Top Care Cleaning (n=70 sends), the first reminder…
What to Do When a Customer Says No to Your Review Ask
When a customer taps No to your screening question, you have learned something useful: there is a service issue or a trust gap. The right move is a direct…
TCPA Compliance for Review Request Texts: What You Actually Need to Know
This is not legal advice. I'm an operator, not a TCPA attorney. Consult a TCPA attorney for your specific situation.
Funnel Screening: How to Ask for Private Feedback Before a Public Google Review (The Two-Step Ask)
Instead of sending the Google review link directly, send a screening question first: "How did we do today?" Customers tap Yes (happy) or No (issue). Only the…
How to Ask for a Google Review via Email (Template + Subject Lines That Get Opened)
A review request email works best when it is short (under 60 words), sent within 48 hours of service completion, and personalized to the technician and…
The 24–48 Hour Window After Service: Why Timing Your Review Request Wins (Top Care Data)
Send within 24 hours of job completion. At Top Care Cleaning (n=70 sends through 2026-05-04), 71% of reviews were left within 24 hours of the request being…
SMS vs Email for Review Requests: Open Rates, Response Rates, and Real Numbers from a 50-Tech Operation
SMS converts at roughly 21% request-to-review in Top Care's data (n=70). Email benchmarks from industry sources suggest 2–5% conversion for review request…
The SMS Review Request System: How to Ask for a Google Review by Text and Actually Get One
Sending a text message is the most effective way to ask a customer for a Google review. At Top Care Cleaning, we send a text within 24 hours of every…
Review Request Templates: SMS, Email, and In-Person Scripts That Work (One for Each Vertical)
The best SMS review request is one sentence plus a direct link. "Hi [First Name], thanks for having us out today. If you're happy with the clean, we'd love a…